Father's Day T-Shirts will be sent by the 5th of June
Handmade Turnaround is currently 6-8 weeks
Shipping & Returns
SHIPPING POLICY
Delivery costs to the UK
Free Shipping - Order value over £40 - FREE with code FREEPOSTAGE
Standard Shipping - Order value up to £40 - £3.50
Delivery times
Please see the Turnaround page for our current turnaround time then add on the following approximate delivery timescales.
UK - 3-5 WORKING days.
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Please note that proof of postage is obtained for all items. If an item does get lost, then the Royal Mail advise that a period of time must pass before this item is officially lost. Once this time has passed a replacement item will be sent to you. In no circumstances will a refund be issued for lost post.
RETURN & EXCHANGE POLICY
We happily accept returns if notified within 14 days of receiving your order. You will then have a further 14 days to send items back. Please make sure all returned items are package well and unused (unworn, unwashed, damage free condition with any tags still attached). Use the Contact Us page to request a return. Under NO CIRCUMSTANCES will returns be accepted for worn, washed or damaged items.
Underwear, Personalised and Custom Items are exempt from the 14 days return policy and can only be returned if faulty. Custom items examples include but are not limited to: requesting a specific colour cuff, requesting short or longer arms or legs, requesting a different style clothing are exempt from the 14 days return policy.
Return postage costs are at the buyer expense and we recommend sending Signed For or Special Delivery to ensure we receive the order back. We are not liable for items lost in the post.
Once the item is returned the condition will be assessed and a refund issued within 14 working days. Original postage will not be refunded. If an item has been returned showing signs of being worn or washed, then it will be returned to you and no refund will be issued.
If you have ordered the wrong size, then providing it has only been tried on once and not washed then we will happily exchange for a new size. You the buyer will be responsible for paying postage costs again
Lots of love and attention goes into each order, but in the unlikely event of your product developing a fault please contact us and we will do our best to resolve your issue.
Return Address
Jax & Dex
24 Campbell Road
Sunderland
SR5 3TF